Telkom terrible service

Terrible service from Telkom. I cancelled my Telkom DSL line on the 15th of January 2021 after installing a fibre line. Telkom is giving me the run around as to why they did not cancel the line and is blaming Afrihost. Afrihost is telling me that the line was cancelled from their side on the 1st of January 2021. Telkom is still billing me for the line. Nobody from Telkom has ever contacted me regarding the cancellation request as was promised on their email after cancellation. My reference number has been cancelled from Telkom's side. When phoning the Telkom help line, I get the run around. No supervisor or manager is ever available to deal with the matter. This matter is not getting resolved!!!!!!