TS
Thokozani S

1 reviews | Active since Jul 2016

29 Aug 2016, 17:48

Telkom Terrible Service!

<p>I want to once again follow up on a complaint, not sure if it will be attended to this time around, since i doubt the effectiveness of this complaints department to can effectively address customers’ complaints. I lodged a complaint beginning of July regarding the then R99 promotion for 5Gig Data. It is amazing that to date my query is yet to be resolved. What is appalling in the manner in which the "Customer Service Representatives Department" has been so dis-interested in escalating and ensuring that this matter is closed timely. Please note the following reference numbers ********** 6, ********** 9, ********** 8, ********** 14, ********** 93, and ********** 19. I really wonder if Telkom prioritizes customer service based on the manner in which my query and complaints have been handled for over 2 months.</p> <p> </p>

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