TELKOM - Terrible Service

I have been trying to move my ADSL line for more than a month now. For 2 weeks Telkom was offline due to an IT issue on their side. Then when I finally did get through I spoke to a lady named Alexis (01/08/2019) She informed me she can only process the order once I have paid my account for the month. Which I did the same day. She told me that she would process the order on her side once my payment reflects on their side. When I phoned in again I spoke to man named Aubrey and he informed me that there was no order on the system for me. He then apologized and did the order while I was online with him. When I went to their shop in Paarl Mall 3 days later, I asked them to check on the progress of my order and they again informed me that there was no order on the system for me. Once again I phoned in to Telkom and spoke to a lady named Nomfundo and she assured me that her supervisor would escalate the order. When I contacted them today (19/08/2019) to follow up on my order, I was told that my order was only processed on 17/08/2019 and that it takes 7 to 21 working days for the order to be done and that my order is under investigation due to the line connection in my area. I have been waiting for more than a month for Telkom to get my order right now I must wait another 21 working days for them to activate it. My new neighbor and 2 doors down all have Telkom ADSL lines. Why now the investigation to check the line availability? Why the incompetence? I work from home, my salary is now affected by the fact that Telkom cant get a simple thing like this right. Are they going to pay my salary for the month? Plus I must still pay for the service and I cant use it.