Telkom Terrible Service

Good afternoon

we recently took out a contract with Telkom. An Apple iPhone 6S. the first day the phone was received we had issues, the handset would not charge and then would not come on as the battery would drain easily. (this is day one of the phone) we returned it to Telkom who said they would send it in for repairs. Whilst in for repairs they sent a text message stating that Find Me needs to be turned off which we did. the handset was returned a few days later with no job card to state what was done or if anything was done. Telkom returned the phone to us and the same thing occurred, the phone does not charge, and the battery drains easily. the phone is now back in for repairs, again with no communication from Telkom, and them asking me again to disable FindMe which is disabled on the phone.

this is the first and last time we will ever take a contract with Telkom, the service has been shocking and the lack of communication leaves me speechless.

The phone needs to be replaced, it is clear that it is not working. who do I need to speak to in order to escalate this matter and get the phone replaced?

Regards,