TELKOM - TERRIBLE SERVICE

I am choosing a 1 star review as there is no 0 star as that is how I feel. On the 29th March I cancelled my Telkom line and account via email with no response and I continued to pay my account. I then went into a Telkom branch in Canal Walk and they said that the cancellation was loaded, I still received and continued to pay my account as Telkom had not yet cancelled it. I then phoned them and they told me to do it again online which I did do, ref: ********** 497 : ********** 7. on the 9th July. I then received and paid for the last time in August 2018 before leaving for a holiday. I also received a September and October account which was not paid as my account was supposedly cancelled. Telkom are stating I owe R560.74 so I then logged a dispute against this on 22 Oct ********** Ref: ********** 2. My sister went online today to track this issue and even though I was told it would be sorted out in 5 working days, it still shows only as logged and no progress on this at all. My sister then phoned again today, 12 Nov 2018 as I only return to SA on 15 Nov and was told that, the amount must be paid as a dispute can take 7-14 working days after being told 5 working days, but even if it is 14 working days that ended last week already. Telkom seriously needs to work on their customer service as this has now been going on for nearly 9 months and still I am no further to getting resolution. I am hoping by logging this review on Hello Peter that I will finally get a response and that this can be sorted out once and for all.