Telkom Terrible Service

I have been a very loyal Telkom customer for over 5 years of which I have had no challenges. I have now reached. Place where I can expand my telkom services by installing a landline and uncapped ADSL. OMG AM I NOW DISAPPOINTED!

Unbeknown to me, dealing with telkom mobile and telkom home is like dealing with the water department when you have an electricity query!!!!

I have tried contacting Telkom home twice already and possibly waited on the phone for about an hour! I am now at a point where I need to contact Telkom to cancel the product and I still cannot get through! This poor service and lack of care is very concerning. If I cannot get hold of ANYONE NOW, what am I to expect when I have an issue with connection? This is unacceptable especially when you are a loyal customer.