Telkom Terrible Service

I would like to please share my terrible experience with Telkom, I received a SMS from Telkom expressing that my account was in arrears of R 445.32 on the 31st of July 2018. What annoys me the most is that as soon as I received this notification, they suspended my account the very same minute. I then called the help line (081180) and spoke to one of the employees there and said if I could pay the amount it would show within the next 24 hours. I then **** the payment and my line was never reconnected. I have been phoning daily to speak to someone and only on Monday Wednesday did I finally get through to another employee who told me that the payment is showing but because TELKOM never debited my account on month end like normal, they wont reconnect my line until I pay?? So please explain how this is my fault and why I must suffer without a line, still not get reimbursed for the already 10 days I have had no network!! I pay close on R 3000 a month for the services I require to Telkom, on the highest package they offer and this is the service I get! Honestly just waiting for my contract to end so I can migrate as I am very disappointed in Telkom Mobile services!