Telkom terrible service

Called 10213 beginning of April to move Residential Line across on 1 May. Was told had to wait until moving into new premises. Called on the 31st April when moved to new premises, told system down. I have phoned at least twice a week since then, I have been told to phone back on various days to book a date for technician. The system is down most of the time. I have spoken to team leaders, been on hold forever... It is now the 25th June. Nearly 3 months since my First call and almost 2 Months since placing the order to move. Apparently the order is stuck in the system and they cant sort it out... Ref ********** 19A , Order number 408408. I keep receiving an invoice for service I am not getting, I expect the charges to be reversed and the matter sorted.