Telkom Terrible Service

Just need to report Telkom for giving the worse service ever.

3 Months ago my account was suspended for owing R21 2 Months ago my account was suspended but the reason was not found with quick apology it was reinstated immediately. 15 Days ago my ADSL line was deleted from the system and was informed that I need to reapply for a new ADSL line the process takes 14days. 15 days later I'm still waiting nothing done on their side. Agent informed that they will escalate and this will take 48 hours. No one seems to take accountability or ownership on any faults or request made by customers.