Telkom terrible service

11 March 2017, a car crashed into a telkom pole. Over 20 homes now have no phone line and internet. I called the call centre on Monday morning and reported it. That afternoon I got a call from Telkom and the guys said that he will send someone to check the pole. I called on Tuesday to check what was happening and was told that my query was not handed over. I called on Wednesday to exculate my query, I called on Friday and my query was still on the system with it not been attended too. This morning, Monday 19th March 2017, I called and found out it's still not been attended too. I went out after that and saw a Telkom contractor who told me that Telkom is not attending to cable and poles queries this month. This is horrible for a company like Telkom to treat it's customers like this. My daughter needed to send her assignments to Unisa, she has to drive to a friend's place to upload the assignment. Luckily I got all the calls I made to Telkom recorded. TELKOM CUSTOMER SERVICE STINKS.