Telkom - Terrible Service!!!

I reported my phone that don't have a dialing tone in June 2014. Still I had NO SERVICE!!! There's dialing tone for 3 days, then nothing for 10 days. When I try to report the problem again, the person on the phone just says that the problem was reported before, but nothing is wrong with the line. I think Telkom staff must go for Customer Service training - because they don't know ANYTHING about customer service!!! This is POOR!!!