Telkom Terrible service!!!

<p>I have signed up with telkom i n July 2016 for 2 wifi routers, both were on the special 5gig for R99.</p> <p>The consultant that assisted me Mluleki Ntombela signed me up for the 500mb deal instead of the 5gig which i have signed for, HIS MISTAKE! I have been to telkom in my lunch breaks , weekends regarding the error he has made, he constantly logs requests with service desk i recieve reference numbers smsed to me with no feedback. On the 24th December 2016, i have approached the manager Imtiaz Khan and explained my problem, he advsied me that the data will be loaded they have apologised and gave me 1gig data to use in the meantime he said to me that my data will be loaded on the 26th December 2016 i asked if it was a holiday will it come through he assured me it will.</p> <p>On the 8th of January my mother passed away, i ran to telkom today is 1 year, they are still debiting me for R198.00 which is R99.00 each for both my routers, loading me with 500mb data which i did not sign for which i dont even use. i have been to the branch once again today to speak to manager IMTIAZ, Mluleki advised he is no longer at the branch i explained to Mluleki i cannot run for another year to this store i want this product cancelled and i want my refund back immediately. For 1 hour i have stood in the store while he went to the back to CHECK SOMETHING my lunch break ended once again with no Joy recieved. they have not resolved my issue ! i would never trust telkom again!!!</p>