Telkom terrible service
<p>My fiance moved to Dubai and after closing her Telkom mobile account, she was due credit of R473. Due to the fact that her SA bank account was closed, we submitted the requested bank account that the money should be paid into to telkom with all supporting letters and documentation. We received exceptional service from Shameema Abrahams at the Parow centre branch, After 2 weeks of not getting our refund, and following up. Euradiece Buys sent a reply that the money was paid into the old bankl account. When Shameema inquired why, as all documents requesting the new bank account was sent through , the reply was that the customer ( Living in Dubai) must sort it out with the bank. We dont have access to the old bank account. And we are not getting any feedback from Euradiece Buys at all.</p>
So after Euradiec came back stating that the money was paid into the wrong account. My fiance does not have access to this account. We requested and submitted all relevant documentation as requested by telkom. Her response is that the client should once again sort it out with the bank or do a EFT. WHAT DOES SHE NOT UNDERSTAND THAT MY FIANCE DOES NOT HAVE ACCESS TO THE OLD ACCOUNT AND THAT WAS THE REASON THE NEW DETAILS WITH ID AND BANK STATEMENTS WAS SENT!!!!!
So after Euradiec came back stating that the money was paid into the wrong account. My fiance does not have access to this account. We requested and submitted all relevant documentation as requested by telkom. Her response is that the client should once again sort it out with the bank or do a EFT. WHAT DOES SHE NOT UNDERSTAND THAT MY FIANCE DOES NOT HAVE ACCESS TO THE OLD ACCOUNT AND THAT WAS THE REASON THE NEW DETAILS WITH ID AND BANK STATEMENTS WAS SENT!!!!!