JS
Johan S

1 reviews | Active since May 2017

01 May 2017, 11:17

Telkom - Terrible service

<p>I signed up for Telkom Internet at one of there stands next to the road. I was promised that I will received a text message within 3 days to confirm my application, but that installation will only take place within 2 - 3 weeks. I accepted. </p> <p> </p> <p>3 Weeks passed and I heard nothing, I called Telkom and they confirmed they received the application, but that it was never processed. The lady at the call processed my application and gave me an order number, which I unfortunately misplaced.</p> <p> </p> <p>Subsequent to the reference number, I received two text messages confirming the appointment for Friday, 28 April 2017 and also two telephone calls telling me that the technician will call me the morning of the 28th to confirm a time. </p> <p> </p> <p>My wife took leave for the day and to date I haven't received a telephone call to confirm an appointment. I find it unacceptable that you should arrange your time around there schedules and then they don't even have the decency to call you if they can't make the appointment.</p> <p> </p> <p>Johan Stemmet ( ********** 299)</p>

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Replies (1)
Telkom
Telkom's reply01 May 2017, 12:27
Official

Good day Johan ,

Please privately reply with your ID number and order number so we can further assist.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team