Telkom Terrible Service

On the 9th Jan 2016 our line was struck by lightning. We reported it to 10217 same day Ref nr: *** and was told within 48 hours this fault will be attended to. On the 12th Jan I called 10217 again as we are a business and losing aot of clients.I spoke to Akona and she said she will exculate our fault as we are a business. Spoke to Nathia later and was told that a tech has been allocated and will be sorted out soon. On the 14th Jan I called again spoke to Sammy who gave me the tech name who will be attending to our fault, guess what that tech is situated in Cape Town and we are in JHB. I can give you every date,time and person I spoke to since the 9th Jan 2016. I was even given the ops managers name Mr Naidoo struggled to get hold of him but eventually a tech came out on the 18th Jan 2016.He came fixed the line and ADSL line he advised me that there is a earth wire off at the box. I was under the impression he would either fix or get someone out but dealing with TELKOM no such luck. I called 10217 and reported this myself.WHO IS GOING TO REFUND COMPANY LOSS OF INCOME, AIRTIME SPENT. REALLY GUYS NO SERVICE TODAY 28TH JAN OUR LINES HVE BEEN FIXED.!!!!!!