TELKOM TERRIBLE, PATHETIC AND ********* SERVICE

TELKOM TERRIBLE, PATHETIC & ********* SERVICE Telkom called to inform us that they were disconnecting copper lines (ADSL) service in our area and were moving over to Fibre. They offered us a grate package ... uncapped saving us money etc... & we agreed to do so, however this was done telephonically and we never received a written contract or confirmation for the said from Telkom. Shortly after technician were at our door, to do the said FIBRE installation, and 2 new routers were put in etc... PROBLEM!!! It's now going onto 2 weeks and no one at Telkom know what they are doing and till date we have 2 new routers installed and Fibre connection was done but we still have no internet connection!!! I work from home and this is causing me big problems, distress and a grate loss to my company as I can't possibly do my work, and not receiving my emails etc... We have reported this, log in faults and tried to call them now several times, but no one know what is going on or what they are doing ... one is put from one department to the next to the next and spends hours and days on the phone and last were told that the turn around time was 36 hours ... but it's going onto 2 weeks and nothing is being done with regards to this and is still to be sorted out and we are sitting with this problem?! This is absolutely ridiculous! Telkom has no consideration or respect towards their customers and could not care less! But we are being billed for this?! We have asked them to cancel this, and come and remove their new instillation, as there are many other service providers that can do this, and offer us a better and efficient service, but they have refused to do this! No use phoning in to customer service or logging a faults as they do not know what they are doing or what is going on ... Their service has been disgusting to say the very least ... it is impossible to speak to anyone that is and will be able to help us or knows what is going on with our "new account and service". So here we sit with this new Fibre Installation that is not working! Grate work Telkom!!! You must certainly be applauded for the pathetic and ********* service you provide to your long standing customers!!! PLEASE BE ADVISED AND WARNED, IF YOU ARE CONSIDERING USING TELKOM AS YOUR FIBRE SERVICE PROVIDER, PLEASE DO NOT GO THAT ROUTE!