Telkom Terrible Online Services

I bought a device online with Telkom services, the order was made on the 4th of November and was only delivered on the 19th after they said it will take 7 working days max. Prior to it being delivered I had to complain several times.

When the device was delivered I gave the courier guy all the necessary documents but to this day my contract sim is still not registered. On the 19th I went to Telkom main street were I was advised that they do not assist with sales that were made online and I should wait for the courier guy to register my sim.

I called in to their sales centre and the gentleman that I spoke to said he logged a call to have my sim registered and activated and the process will take 48 hours. The sim card was not registered on the 22nd I used the Telkom self service portal to register the sim and it turns out the sim is a prepaid sim and not a contract sim. I then made contact on their chats service where an agents named Ntsako advised me to call sales and activate the service and sales told me to call their "normal"contact centre. I spoke to 5 different agents who told me different resolutions. The last agent named Iyazi said their systems are offline she would not be able to assist me and hung up the call.