TELKOM - TERRIBLE NO SERVICE AT ALL

We have a contract for cellphone and tablet with Telkom, my son's birthday is now the 16th of September we wanted to take out an additional tablet contract for him, branch in Uitenhage closed down, and online for 2 weeks I'm struggling to get someone to help me do the contract online application as the internet service is just not working. calls made emptey promisses that they will phone my husband and sort this out urgently , 2 weeks down the line and still empty promisses and still my husband is not phoned once CAN YOU BELIEVE THIS SERVICE!!!! our account is always paid on time never late in 7 day's it is my son's birthday must I beg them for service!!!!! why do reliable customers get treated this poor???