Telkom terrible network provider ever.

The most terrible experience I've ever had with a network provider.

Beginning of the year 2018 I was debited for an iPhone 8 Plus that I did not own and never signed a contract for. I had to reverse those debit orders every month end, till the issue was resolved.

17/05/2018 I took a 24 months cell phone contract with Telkom for a Huawei P20 pro free me 20gb.... which I'm still paying for till today

15/05/2020 I sent telkom a message on the App to cancel this contract as it has expired I received cancellation case number: ***

I week after I received a phone call from the telkom agent who told me that I can't cancel this contract as it appears on his side that I still owe Telkom another 18 Months...i told him it can't be I've been paying for this contract since March 2018. He then told me to email him the contract on this email address: ***. co. za and he will escalate the matter.

I waited for feedback... But nothing

06/07/2020 I phoned Telkom Customer care to follow up on the matter and the lady I spoke to send there is no open case regarding this matter...so she will open a case for investigation case number :***5 and asked me to email her the contact to: *** which I did.

There is still no feed back regarding this matter

I'm tired sick of Telkom