Telkom terrible LTE Performance and service

I have a Telkom 100GB day, 100GB night LTE Package for home.

I have had terrible performance with my speed from December last year. Speed test average on 0.25 mb/s at all times of the day and night.

I have phoned numerous times to report the issues to no avail.

I have logged many, many faults via the Telkom app. 3 weeks ago I phoned Telkom, which again was a soul destroying exercise. I was told that there is an issue when logging faults via the app and the issue being that Telkom has no sight of the faults and although visible via the app the faults are never escalated / auctioned by anyone. What a joke!!

Please atleast provide a way for me to cancel my contract and move on to a service provider that is competent. I am wasting R900 a month on an utterly useless service.

I was in the process of porting my cell number to Telkom but this experience has ensured that I will not willingly deal with Telkom in the future. Please resolve my issue!!