Telkom. Terrible everything.

Its been some what a very trying experience. Been struggling with a slow and intermittent internet for a long time and every time, I call in they tell me they going to do a port reset which never works and I tell them that every time and yet they do listen. We are paying them for a service we are not even receiving. I am tired of a half assed internet service which I am paying for. What else must a person do just to get something fixed. Why must you pay for something you do not get. I really have no idea what to anymore.