telkom terrible.

not even long after taking out a new contract with Telkom do I experience another problem. didn't even pay for it yet an already having problems. have a package which includes three months free Netflix. received a email on Friday that my Netflix was cancelled due to Telkom not paying. called Friday was told by Telkom to phone Netflix. called Netflix they advised its not their side its Telkom, as they tried to debit Telkom, but wasn't successful. I called Telkom again, promised me someone would call me back by 6. no one did. called Telkom on Saturday, they told me to call the billing department. I did. they said that I must call the sales department, I did. they said I must call the technical department, I did no help. they then gave me so much terrible information that I was actually shocked. but then they said I must call the sales department. I called them again. they said they will log a call with the Netflix department and log another call for a manager to call me. still nothing. I tried calling today again, still no feedback. tomorrow is a public holiday so definitely no feedback will be received. I am so sick of the type of service I get from Telkom. this is a constant thing and they just don't care about helping their customers. each person has a different excuse when you call. I literally called and they told me the system is offline I must phone in to hours, I put the phone down and phoned back immediately, and there was nothing wrong with the system. no one is assisting me or taking accountability. the managers are just as useless as the staff as they also don't ever call back or always in a meeting. every excuses I must get is we must log a call and every time that happens I must wait another 48 hours, there is no actual department that assists immediately. I think customer service is last to them. they are absolutely useless. I cant believe the way things are run. I have never recommended anyone else to Telkom as I would not like them to ever experience this type of treatment. I mean waiting on hold for a supervisor for an hour.