Telkom - Terrible Customer Service

Despite the fact that a payment was deducted from my bank account, I have been informed that my account has been handed over for collection. Furthermore, I continue to receive messages stating that my account is in arrears.

This is highly frustrating and unacceptable, as the payment has already been made. I kindly request an urgent investigation into this matter and a resolution as soon as possible. Please provide clarity on why my account was handed over despite the deduction and ensure that my records are updated accordingly.

I expect a prompt response and a correction to my account status immediately. Kindly confirm receipt of this email and advise on the way forward.