Telkom terrible customer service

We have received such terrible service from Telkom which clearly indicates their lack of concern for customers. We moved to a new house on 1 April. I phoned Telkom and was assured someone would come move our existing line on 2 April. This did not happen. No one came on the scheduled date and when i phoned to query this Telkom could not tell me why no one pitched up for the scheduled work. Since then i have tried to get someone to come do this as we are sitting without internet for almost a month. I was then assured again that the line would be moved last week but this did not happen. The person who assured me this would happen has not contacted me. We are paying for the month of internet which we have not had access to. We are paying for this disgusting service and non-existent customer care.