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Sihle M
1 reviews | Active since Sept 2012
07 Oct 2024, 08:01
Telkom Terrible Customer Service
I have cancelled a contract and returned the device within the 7 days cooling off period. I have submitted the Waybill to them to prove the return of the device, a case was registered and I got the case number.
To my surprise they have billed me for the device. I have made a follow up last week, but still its not resolved. The level of incompetence within the Telkom custom service is a terrible level. First I have to get the Waybill from CourierIT, of which that's their service provider they should be able to get the documentation from them.Secondly I have to do a follow up several times and they are failing to resolve the issue.
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Sihle M's updateReviewer Update
07 Oct 2024, 11:03Additional to that some of their consultant are rude, they don't want to listen. I just had a conversation with Siphamandla Zondo one of Telkom consultant. He was very rude and did not provide any solution, *********** and not willing to help.
SM
Sihle M's update07 Oct 2024, 11:03
Reviewer Update
Additional to that some of their consultant are rude, they don't want to listen. I just had a conversation with Siphamandla Zondo one of Telkom consultant. He was very rude and did not provide any solution, *********** and not willing to help.