Telkom Terrible Customer Care

I upgraded my mobile contract on the 29th of March, was very specific with what I want hence I was just changing the phone NOT the plan. The lady that was helping Me appeared to have understood everything. A month later I realized I was put on incorrect contract, I called telkom, was pushed to different departments, several times. I spoke to stuff that seem to be under trained about they job. I occasionally do follow ups regarding my query because Telkom won't contact Me. I've been with Telkom and have upgraded for 3rd time with them now but I truelly regret my decision! The company has coased Me stress and trauma having to deal with them. I would rate them (-0)

I do have some of the names of the agents I have spoken with, those who accessed my account will also be on they system, some agents as soon as I explain why I'm calling they "mute" my call until I decide to disconnect the line. My query has not been resolved to date and I Don't know what to do now. Please help me out.