1 reviews | Active since Mar 2017
Telkom terrible call centre
<p>So I'm on a smartplan 100 with 2 of my phones for over 12mths on a 24mth contract. Month of Feb they decide not to add my 1gig data.</p> <p>I call the call centre which they give me a reference no for & say it will be resolved in 3 working days.</p> <p>For WHOLE WEEK I try to call & not get through. Finally do but the guy, Geoffrey has NO CLUE what smartplan 100 is even. He puts me on hold 3 times at least. Calls his manager who then tells me the call is logged but will be resolved in 72 working hrs which is 9 days. In the mean time I hav no data so what I'm supposed to buy because of their messup! I end up on the call from start to finish for over 50min with no resolution!</p> <p>I had so much time on my hands I voice noted, took a video as well as took a picture of how long I been waiting!</p> <p> </p> <p>Telkom sucks!</p>
Hello JodyMi
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello JodyMi
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Jody,
kindly be advised that we have received feedback from our product team and they have advised that your number is on a sim only deal and it doesn't qualify for 1GIG data.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Jody,
kindly be advised that we have received feedback from our product team and they have advised that your number is on a sim only deal and it doesn't qualify for 1GIG data.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
So get this straight South Africa.
Telkom signs 24mth contracts then mid contract they tell you that you do not qualify for the benefits you been getting for the past 13mths of a 24mth contract.
I bet if I were to cancel my contract it would be a huge issue & would have to pay some bailout penalty regardless of the fact that it just a sim only deal
Like i said, Telkom sucks & yet more proof of them bullying their clients!
So get this straight South Africa.
Telkom signs 24mth contracts then mid contract they tell you that you do not qualify for the benefits you been getting for the past 13mths of a 24mth contract.
I bet if I were to cancel my contract it would be a huge issue & would have to pay some bailout penalty regardless of the fact that it just a sim only deal
Like i said, Telkom sucks & yet more proof of them bullying their clients!