TELKOM TERRIBLE AUTOMATIC CLAUSE

I took a 24 Month contract with telkom with account number *** in January 2021. The contractual obligations supposed to have ended in January 2023, however Telkom solely decided to apply an automatic month-to-month WITHOUT my approval or usage of the said "new month-to-month" contract instead of automatically changing the said contract from contract to post paid, the opted for the former which disadvantages me, is *********, and *****ulent I dare say as I have to agree to any new arrangement post the contractual agreed agreement as per the NCR.

Now Telkom had listed me as a defaulter and I am now unable to purchase anything as a result of this. When I called their terrible contact centre, you wait and wait and wait and them those consultants/team leaders simply hang up and I need this resolved as soon as yesterday!