Telkom - Terrible and pathetic service from service provider's claims process and the agents working for Telkom

COMPLAIN ABT POOR SERVICE " = Telkom new claim [#***] [#***] I’m a frustrated client by the terrible service received from Telkom insurance. Telkom Device Insurance, underwritten by OMART Insure, a non-life insurer is useless, i logged a claim for a ****** phone on the 24th of June and supp**** them with all docs that was required. till date my claim is not yet finalized. A cellphone claim can’t take the whole month and weeks to be finalized. Telkom took another Premium, yet I don’t have the device that is insured. what is the 2 premiums paid for ? because I reported to them June the 28th that my phone is ****** and supp**** them with SAPS documents?. i gave Telkom full month and extra days and yet they keep telling me that they awaiting feedback from their underwriters while taking money from my account . what is the 2 premiums paid for? # I have never experienced this kind of Terrible and pathetic service in my life, On the 17th of June , I called and requested to speak to manager of my claim handler Tshepo as I was not updated accordingly and the same claim handler by the name of Tshepo **** /pretended to be a manager and promised to speed up the process . Today is the 25th /07 and I’m still waiting, and they took premium again.

is this ***** or what??

Ombudsman shud work hard on this kind of cases because we are not safe financially - # service providers taking premiums for item reported to them ******