TM
Thabo M

1 reviews | Active since Jul 2016

14 Jun 2018, 15:00

Telkom terminates service early and charges me for it - unfair billing

Someone please help me understand. Because the way Telkom works is not normal.

I requested for a termination of their unreliable ADSL service (10Mbps - speed was rarely provided by Telkom) on 29 May 18. I asked for termination on 29 Jun 18. Now basic logic says that is sufficient notice right? No!!!!!

My service got terminated 2 days later by Telkom. But being left without access to the internet was not the only pain Telkom had in store for me. Because now I am being billed, wait for it, "Notification Fee". Calling the Telkom Centre did not help. I hung after being put on hold for 13 minutes. When I spoke to the confused call centre agent - he said it is because I terminated my contract early..oh? So I switched off my service ahead of time? I was on a month to month contract and not a long term contract. What ******* is that?

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Replies (2)
TM
Thabo M's update13 Jul 2018, 13:21
Reviewer Update
Whilst you are looking at the matter. Your billing department is billing amounts that I am not in agreement with. This is pure incompetence on the side of Telkom
TM
Thabo M's update13 Jul 2018, 13:21
Reviewer Update
Whilst you are looking at the matter. Your billing department is billing amounts that I am not in agreement with. This is pure incompetence on the side of Telkom