Telkom terminated my adsl line in error.

Good day Telkom terminated my adsl line in error.

Three weeks ago I requested Telkom to release my adsl line into the holding pool for my new ISP to take over my adsl line. I was advised that it will take seven to fourteen days before it will be released. After many calls made to Telkom call centre I have been advised one of the following. " Sorry sir our system is offline"/ "We are having a technical error"

All I am receiving is excuses to why the problem at hand is not resolved. I am fed up of Telkom that can't render a service.