TELKOM TERMINATE SERVICE WITHOUT NOTICE

<p> </p> <p>Good day. I have been a customer of Telkom for over 12 years. Last Month I noticed that the amount debited from my bank was different than what was normally debited. I checked my invoice which I receive via email and saw that my account was in arrears. (I don’t normally check my invoices because there was never a problem before) I checked my bank statements and saw that Telkom did not debit my account for about three months. I then called the call centre and told the lady that I will settle my account and she informed me that my services will be reinstated automatically once the amount was settled. Telkom debited two amounts which added up to the outstanding amount. I did not receive a invoice like I normally do an called your call centre on Friday. They sent me the April invoice and when I opened it I saw that Telkom had terminated my service and charged me a termination fee. Firstly I did not ask Telkom to terminate my service, I picked up that you had not debited my account and I corrected it. Telkom did not contact me about the outstanding amount. They never called, SMS or email me to tell me that the account is in arrears. But you just went and terminated without making ANY contact with me. The lady at the call centre told me that they sent sms to the number that I have with them, those numbers are used for IPADS, HOW DO YOU GET AN SMS ON AN IPAD??????????? The number that she has for me on the system is not mine, BUT EVERY MONTH I GET A SMS ABOUT MY LANDLINE ACCOUNT. IF YOU EMAILED ME MY INVOICE EVERY MONTH WHY DID YOU NOT EMAIL ME AN TELL ME THAT I AM IN ARREARS. TELKOM DID NOT NOTIFY ME AT ALL BUT TERMINATED MY SERVICES. PLEASE REINSTATE THESE SERVICES IMMEDIATELY AND REVERSE THE TERMINATION FEES. I HAVE EVEN SENT MY BANK STATEMENTS TO THE LADY AT THE CALL CENTRE THAT SHOWS THAT TELKOM DID NOT DEBIT MY ACCOUNT. PLEASE RESOLVE THIS IMEADIALTLY.</p> <p> </p>