JK
Jacobus K

1 reviews | Active since Mar 2015

31 Mar 2015, 11:48

Telkom= Tell Them I'm Coming

I had adsl line installed at my home months ago for the purpose of connecting to my office at night to work from home. Since then Telkom have been happily taking monthly rental despite being offline a number of times for various reasons & have never received credit of any form.I have no phone connected to this line it is only for data, so to report a fault I have to either lie on my cell for hrs before someone at 10210 picks up or I have to wait to get to the office. The latest my adsl failed on 21 March & was reported on 24 March when I got to the office, since then a technician has been coming despite a number of calls & empty promises. When finally arriving yesterday I was told that my band width had been used up and he did nothing. So I drove to the Telkom direct store in Bethlehem to buy additional data so that I could work from home last night as it is month end, only to find that still nothing was working. Upon phoning Telkom this am the lady thought my irritated attitude was very funny & wanted me to hang on the line because systems where down & refused to call me back.I then visited the direct store again where I was met with the same attitude & the gent just to happy to c

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Replies (1)
Telkom
Telkom's reply31 Mar 2015, 18:20
Official
Hello Kobie Kritzinger,

Thank for contacting us.

We do apologise for the experience.

Be advised that our team will investigate this matter as urgent, and provide feedback the soonest.

Your social media ref: SM100390.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team