Telkom - Telkom Wireless Migration - Line not in use

We received an email from the sales consultant for the Wireless Migration of 2 numbers. Firstly, 1 device was delivered to which I had to send a query to the sales consultant. Once the device was received, the line does not even work. This is a Commercial Building and the lines are used for Security. I cannot count how many times I responded to the Consultant, and he just ignores my email. To date the line does not work and we are billed monthly for a line we cant use. Reported to the Consultant 27 Sep 2023. With many follow up emails, no response. Service call logged 30 Oct 2023, 10214 Assurance Response to your request (***), to date no response. This is absolutely unacceptable and no one at Telkom seems to want to help.