TELKOM, TELKOM, TELKOM why's your services so ********** ??

<p>Hi my name is Joe and here is my story about Telkom's abselute ********** services.</p> <p>Where do I even begin, so we have been Telkom clients for the last 10 odd years and I have to be honest not once have we received good service from them, but we just took it on the chin and moved on untill a couple of weeks ago. The one day the internet worked perfectly fine and the next day there was nothing, the first day went by and we thought well thats weird but obviously we thought it will come right any time soon so we just have to be patient, the second day it was still off and we did the same thing, eventually a couple of day's went by and thats when we got really really really worked up ( keep in mind I need the internet to generate a income and we have two students who relies on the internet to do research and to submit their work ), I phoned Telkom multiple times during this period trying to resolve the issue, just for them to say our router is faulty and we need to take it in for a check, so I went the Saturday morning just to find they have no flipping technicians working on a weekend and the lady that helped us said why dont you just buy a new router its only a R1000 ( she probably thinks that I have a money tree in my garden ), how pathetic is that ? The saddest thing is I knew there was nothing wrong with the router as its basically still new, the fault was/ is on our telephone/dsl line. I was so utterly dissatisfied in their services that I decided to cancel my data package with them and immediately moved to Afihost ( absolutely amazing service, really !!! Thats a story for another day ). So just to be sure we went to another shop and bought ourselves a brand new router seeing that they at Telkom persisted that the problem lies with the router. Plugged it in, phoned Afrihost to sync the router with them and guess what, yeah I bet you guess it... the problem was still there. The guy who helped me extremely professionally over the phone from Afihost told me the problem lies with Telkom and the cable and he even went as far as to email a fault log proving that the fault is with Telkom, again I phoned Telkom and they keep telling me the same story over and over until I got so frustrated and begged them to just send out a technician or someone to come and identify the problem ( keep in mind by this point just over a WEEK has passed ), Ive booked so many faults but nothing got done. Eventually I phoned them again probably for the 100th time about the same flippen issue and the person who have spoken to me promised me a technician will be at my house before 3pm on the day, needless to say no one showed up... we are now at day 10 going on to 11, still no internet and no sign of a Telkom technician. Can you imagine how much business I have lost during this time ? To me as someone who is a paying client of a company like Telkom for a service they fail to provide is totally unacceptable.</p> <p>My advice to everyone is to stay as far away from Telkom as possible. You can get way better and cheaper deals elsewhere. I would honestly rate Telkom maybe a 3/10 ( and thats me being very lenient ) for customer support, service, and the general product and service you receive from them</p>