TC
Terence C
1 reviews | Active since Mar 2009
22 Mar 2016, 12:41
Telkom Telkom Telkom... Seriously
Dear Telkom,<br> <br> We order 1 (ONE) new Service you Bill us for 2 (TWO).<br> We phone you repeatedly way before the due date to correct YOUR mistake!<br> <br> You then send an account to our email address and state that this has been corrected....<br> So we think great stuff - Telkom is sorted.<br> <br> Now its Billing time - You try and deduct from our Bank Account, the fees of a 2nd Account (which was never ordered or signed for by us) <br> You then get a third party to deduct the actual amount owing (R2000) - AND SUSPEND OUR SERVICE!!<br> <br> Now we are told we have to wait 10 DAYS - before you will rectify this!!!<br> <br> TELKOM ***!!??<br> <br>
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
22 Mar 2016, 14:50Hello uriel0424,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Telkom's reply22 Mar 2016, 14:50
Official
Hello uriel0424,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
keagan
Telkom Social Media Team
