JE
JORDAAN E

1 reviews | Active since Jan 2017

11 Jan 2017, 12:01

Telkom....telkom ... telkom!!!!

<p>Where can I start? On 23/11/2016 I app**** for a voiceline from Telkom. I received a sms to confirm my order. On 28/11/2016 I received my first sms to confirm installation on 01/12/2016. On 01/12/2016 I received a sms to say the technicianhas been dispatched. 02/12/2016 another sms showing the installation scheduled for 07/12/2016. On 07/12/2016 another sms for technician despatched. On 08/12/2016 yet another sms came through where the installation are scheduled for 09/12/2016. On 09/12/2016 a technician has been despatched. From there on I heard nothing from them and the installation still not done. On 21/12/2016 I called to find out what is happening. All of the sudden another installation where scheduled for 23/12/2016. Yet another sms that the technician has been dispatched but NO ONE pitched. On 29/12/2016 a sms that my installation was scheduled for 10/01/2017. On 09/01/2017 I called the 10213 number and the consultant said that there was a problem with the box but everything is sorted out so the technician will definatly be there on 10/01/2017. Another day went by and again no one piched. On 10/01/2017 at 16:07 I received a sms stating that the technician where dispached. I was sitting at home waiting for him like all the other days when we received the sms's. Yet again no one piched. When I called in this morning the first excuse was that maybe there was a problem with the box. I told the consultant that the box was sorted out in the prevoius time when the technician where send out. Next excuse was that the technician was at my house but couldn't find no one there. That is a total lie because yesterday I was at my house myself. And on my order I asked them that they should call me if the technician is on his way. I left them with 3 different numbers to get hold of me. So they cant tell me they couldn't get hold of me. All the other days I had to take days off work to go and sit there to wait for the consultant. So I loose money for the days that I was not at work just to go and sit at home and wait for people that make appointments but never pitch. I am so fed-up. Now they send me a sms telling me that the installation is scheduled for 17/01/2017. Really is there anything that I can do to get my line installed???? I wish there were another company that could do this installations so that we can get rid of this poor poor service of Telkom.</p>

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