1 reviews | Active since May 2016

26 May 2016, 13:43

Telkom/Telkom Mobile confusion

<p>I bought R150 airtime at Lydenburg Shoprite. I asked for telkom mobile airtime. I was given telkom landline airtime. As we all know airtime is not refundable. I didn't know there was a difference. I call telkom customer care and they say its my loss. I believe that since the money went into their account they should convert or refund me. I don't know anyone who uses prepaid landline. </p>

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Replies (1)
Telkom
Telkom's reply27 May 2016, 12:43
Official

Hello mindloz-dahustler

This response serves as confirmation that your query has been received.
Your reference number : SM237497
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.