VB
Vincent B
1 reviews | Active since Dec 2014
06 Feb 2015, 14:28
Telkom telkom
So telkom doesn't actually respond to their customers - this is not news. I don't actually know why I'm bothering to post a complaint here, but having tried phone, email and facebook... well I've come this far right?<br> <br> Yeah for some reason I was changed 3x my normal subscription for Dec and Jan.<br> Some sort of response would be great. Right now I'm not sure anyone actually works there.<br> <br> Oh, you probably want some sort of incentive. Umm... well I'll pay my account :)<br> How's that?
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Telkom's replyOfficial
06 Feb 2015, 18:12Hello VincentZA,
Your reference number for this query is SM86463. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your Telkom Mobile Services rendered.
At Telkom Mobile, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your--or our own--expectations.
We deeply value your relationship with Telkom Mobile and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact us.
Please provide us with the telephone number and a brief discription of what your problem is. We will do our utmost to assist in resolving it asap, thanx.
Kind regards
Telkom Social Media Team
Your reference number for this query is SM86463. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your Telkom Mobile Services rendered.
At Telkom Mobile, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your--or our own--expectations.
We deeply value your relationship with Telkom Mobile and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact us.
Please provide us with the telephone number and a brief discription of what your problem is. We will do our utmost to assist in resolving it asap, thanx.
Kind regards
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2015, 18:12
Official
Hello VincentZA,
Your reference number for this query is SM86463. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your Telkom Mobile Services rendered.
At Telkom Mobile, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your--or our own--expectations.
We deeply value your relationship with Telkom Mobile and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact us.
Please provide us with the telephone number and a brief discription of what your problem is. We will do our utmost to assist in resolving it asap, thanx.
Kind regards
Telkom Social Media Team
Your reference number for this query is SM86463. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your Telkom Mobile Services rendered.
At Telkom Mobile, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your--or our own--expectations.
We deeply value your relationship with Telkom Mobile and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact us.
Please provide us with the telephone number and a brief discription of what your problem is. We will do our utmost to assist in resolving it asap, thanx.
Kind regards
Telkom Social Media Team
Best regards,