Telkom Telephone Poles

We contacted Telkom on the 4th October via their online chat which is very efficient however our problem has still not been dealt with or even responded to. We have purchased a property which has two telkom telephone poles on which need to be moved/removed so that we can build but no one has come back to us as yet. Building work started yesterday and the poles are right on our building line. We escalated the call on Friday again via the online chat customer service but I don't feel like Telkom understand the urgency of the matter. We cannot let these poles delay us, can someone please do something about them?