Telkom telephone lines

A request for a line transfer has been submitted as well as a request to retain the current number. The line was activated but another number was allocated. Telkom confirmed that the old number has been retrained but calls can be made from this number although calls can't be received. When dialling from this phone, it gives another number (inconsistent to the one they confirmed that has been retained).

The issue has been reported but there seems to be no understanding of the issue at hand. Telkom keep on referring to our ADSL line which is working and not the issue. There is no understanding that the issue is the 2 numbers. The issue is now ongoing for 2 weeks.