Telkom Telecom Trauma

March 2016 I picked up the handset of my home landline to hear a message that there was a fault on the line and the connection would be restored shortly. Wednesday 16 March I logged fault 681CRK160316 from my office line stating that the neither the phone line nor the ADSL line connection had been restored. I was assured it would be resolved shortly. Not once did I receive either an sms update on the incident nor did a helpdesk consultant call me back to update me as to the progress on the call. eventually on the 12 April , 3 1/2 weeks later I received an sms to state the fault was in fact resolved!!!! I called back and had to open another incident 477CRK120416. A technician came to my home at 8:00 am on Sunday morning without prior arrangements, hooting incessantly at the gate. He literally poked around for 3 minutes, used my child's scissors as a tool of sorts as he had absolutely nothing with him to test the line or any other equipment whatsoever. declared the fault was resolved and left. Naturally it was NOT resolved and I called back on Monday 18th where I spoke to Marius a supervisor. Marius gave his personal guarantee that it would be resolved before Sunday 24th April. A technician arrived at my house on the Wednesday, tinkered with the cables and left. Yesterday 4th May I received an SMS to state the fault was resolved. I can assure you that neither landline nor ADSL line faults are resolved. the Telkom helpdesk staff are rude, untrained and have absolutely no customer service skills whatsoever. I have been keep waiting as long as 30 minutes between interactions whilst the consultant "check the updates" to the incident. Having come from a helpdesk environment this is absolutely unacceptable and the company SLA is surely not being met. The organization is paying these employees to provide a less than dismal service to and I am not at all surprised when I hear that Telkom is planning to reduce the staff compliment. They should fire the lot of them and employ and contract organization who has some clue on how to service the public. I will be cancelling my account with Telkom and moving to a service provider who can actually Provide a SERVICE.