Telkom - Tedious Cancellation Process for ADSL Products

<p>I have been a customer with Telkom for a number of years and I don't understand why the process surrounding the cancellation of an ADSL product is so extemely tedious and impersonal. </p> <p> </p> <p>At the beginning of January 2017 I followed their exact prompts to cancel my service. I sent an email with all the relevant information, as well as all necessary documentation (Copy of my ID and the Consumer Contract and Services Cancellation/Retention form). I simply received an automated email stating that they have received my email and someone will contact me within 21 Business Days. I did not receive any communication after this.</p> <p> </p> <p>I then sent another email towards the end of January 2017 asking for my subscription to be cancelled once again and if any invoices come through after the end of January 2017 I will not be paying them and I will be taking legal action.</p> <p> </p> <p>When I went to the Telkom store to arrange for another service (as my new address does not support ADSL), I asked the gentleman to check if my ADSL product was indeed cancelled and if I have any outstanding invoices before I sign up for a new product with them. He advised me that it was cancelled and he could not see any outstanding amounts. </p> <p> </p> <p>I then received an invoice during the month of March 2017 requesting me to pay the balance of a final account invoice (which I assume is for the month of February) and, if not, legal action would be taken against me. I will not pay for any charges during the month of February 2017 as I did not use this service at all during that time and I followed your tedious cancellation procedures as requested.</p> <p> </p> <p>All I want is to speak to someone personally and find out what the hell is going on as I have paid my account in full until the end of January 2017. Everytime I try and speak to someone they don't have a straight answer for me and they re-direct me to an email I must send to investigate the matter. I'm so tired of this.</p> <p> </p> <p>The cancellation process is a complete joke. I cannot believe I am not able to simply walk into a Telkom store and cancel any products I have with a real person. Isn't this my right as a customer? </p> <p> </p> <p>I am currently still a Telkom customer for an LTE product but I will have to find an alternative service provider if this matter is not resolved. </p> <p> </p> <p>Telkom Account: ********** 52709</p>