Telkom - Techs Cannot find their distribution box.

Telkom Business Line - Voice and DSL has been down since the 2nd April. Telkom technicians say that they are unable to find the distribution box and then leave the site. No one will sort the issue out. We are paying for cellular data daily now for the entire network due to Telkoms inability to perform and find their own distribution box. Why can they not look at plans or some sort of record of where their distribution boxes are installed.