Telkom - technology systems that don't work.

Does the Consumer Act actually protect the consumer? The debit order on my Mobile account with Telkom bounced at the beginning of February. I then received the notification from Telkom to log into https://apps.telkom.co.za/access-manager/protected/view/mytelkom to see my account and make payment.

I did this, but on my account it clearly stated that I only needed to pay an amount by the end of February 2019. (as far as I can tell that is still 1 week away).

Today, I have been cut off. So I called telkom, chatted with the agent who informed me that my online account that telkom instructed me to go to is wrong. WHAT?

She told me what the outstanding amount due was. and I paid it. But telkom and not activate my account until it clears on their side... WHAT!! that could take 2 days.

so following the telkom rules, requirements and reviewing their content and data that is WRONG, I am now paying the price ****erally)... is there anyone listening?