Telkom - technologically challenged bunch of ******s

On 2 January 2019 I had opted to cancel my telkom ADSL services in favor of another ISP. I asked that my services be terminated and that my line be transferred to the holding pool for the new ISP to take over. Sounds simple enough. The consultant told me that it will take 24 to 48 hours to move my line to the holding pool. Today 1 week later i spoke to the 5th person at Telkom. I informed them that the new ISP is trying to take over the line but they are reporting that they are unable to do so since their are services still active on the line. Their response was that my line was in the holding pool since 3 January and that the new ISP can just take over. I was given a number for Openserve. I called Openserve. The consultant there could not help me and was confused as to why Telkom gave me their number. I called the the new ISP again explaining that Telkom said that line is in the pool waiting to be taken over. The new ISP told me that the line is still active and they are unable to take over so i called Telkom again and this time I asked to speak to a Manager because now i was seeing red and needed to get to the bottom of this. I was informed by the consultant that my services are still active and that the previous consultants that i spoke to had given me incorrect information. I have been given the runaround only to realize that after so many calls that all efforts were in vain. This has been a very frustrating exercise and i am appalled that the consultants are so *********** and are wasting the time and energy of people. This is not the first incident of poor customer service from Telkom. Over the years i have gotten accustomed to expecting aggravation in having to contact the call center to resolve any issues. This is not how a professional company is supposed to run. There needs to be some accountability. The calls are recorded and i want to see this matter being taken further and investigated. I want the culprits to be ****ed out and for them to be held accountable and i want to see them being punished for causing all of this aggravation. I have asked to speak to a Manager on the last call and i was informed that the Manager is on leave. This sounds a bit too convenient for me to believe but i intend to pursue this matter further until i get answers as to which delinquent had answered my call and misdirected me into believing the hogwash that they spat out at me.

I am beginning to wonder how these people qualify for the positions that they hold. Are they lying to the people in order to make them hear what they want so that they get good points on the post call survey? or do they believe that the misinformation that they are dishing out is in fact true. Whatever the case there needs to be change to the way things are done to prevent this sort of nonsense from hapenning again.