Telkom technicians/customer service ***********

claim reference number is *** submitted claim for broken phone screen, iphone 11(phone was still operational) courier collected phone 16 July 2026 technicians said that they needed Find My PIN/Apple ID password to replace screen phone was returned 25 Aug 2026, screen not fixed and phone cannot be switched on, no charging. Telkom customer service is a nightmare , as it takes long for them to respond and then when they do it does not result in the issue being resolved.