Telkom technicians unprofessional and did not complete the installation leaving without a word.

<p>A few months ago I went into a telkom store at Bayside centre and app**** to have my line and ADSL re-connected. I gave the store assistant my new details etc and he notified me that it would take a minimmum of 21 days for the technicians to come and re-activate my line, After waiting for well over 21 days for the tchnicians to arrive, I gave telkom technical a call asking for the status of my order and why it is takinng so long for them to come out. The lady on the line advised me that my order had been cancelled as a result of technical not being able to contact me for the confirmation of the installation. The cell number and they had for me in te system was my old cell number. I was flabergasted. I had given the store assistant my new cel number and I was standing by him when he typed my new cel in the system. The call centre assitant created a new order for the installation and advised me that I wil have to wait another 21 days for the technicians to come and ativate the line, I waited+- 21 days and last week received a phone call that the technicians wil come out today and do the installation. </p> <p>The guys arrived at my house this morning as I was leaving to take my son to creche. I showed them into the house and showed them where the lines were advising them the router used to be in the main bed room. They asked me where the router was and I advised that I no longer had one and that I had asked for them to bring one and I was to pay for it. They told me that they were told I had my own router, Now I am already getting angry as I specifically asked for them to bring a router.</p> <p>I advised them that I wil drop my son off at creche and will go to bayside telkom store and buy a router quickly so that they can proceed with the installation, They had no probem with that and told me they are going down the road to where the telkom box is and will activate my line while I go for the router. They pugged in some device to the bedroom line and left. </p> <p>I took my son to his cfreche and upon realizing that I had no petrol station, I went to the nerest petrol station, only to see the guys parking off at the station smoking cigarettes. I stopped at the pump closest to them and advised them I had actually found a spare router at home they must just check if it will work and let me know, </p> <p>I was then told that they do not think this will haappen today. I said why not, and they told me that the number which telkomm had assigned to me coud not be programmed into the box because it starts with with 021 552 ..... whie all the other numbers in the are begin with 021 556....So i asked what must I do in orer to have my installation and must I go back to the house. </p> <p>They told me lets go back to the house and check the router and I was going to call telkom technical to seeif a new number can be issued to me. Once we arrived at the house one of the guys got out of the car and came into the house, He unplugged their contraption from the wall and plugged in my router, He then walked to the bakkie and assumed he was fetching something, In the meantinme i called 10213 and explained the situation and asked for a new number. I was told they cannot do that as the order is with technical and therefore they cannot amend it and assign a new number. As I am talking to telkom service the telkom bakkie drives off and leaves. Not a word to me anout where we are with the installation and where they are gioing and if they are comming back.</p> <p>I finish talking to the service desk person. The guys never came back. So I have no adsl installation (baring in mind that i used to have adsl installed before).</p> <p>I have had no feedback from anyone and most of all the technicians left without notifying me or advising mee if the status of my installation. I wated for the rest of the day for them to come back assuming that they will do so and tell me where we are at.</p> <p>Needless to say they did not.</p> <p>The level of service and unproffessionalism I received was disgusting and tonight i still sit with no adsl some 3-4 months down the line,</p> <p> </p> <p>Mariana </p>