Telkom Technicians Don't Pitch

<p>I contacted the Telkom call centre to activate my landline so that I can install an ADSL line. My booking was confirmed, and I received an SMS that the technician would arrive on 16 November 2016. The technician did not arrive. My wife had to take a day of leave in order to wait at the house all day. No communication was received. I had to contact the call centre in order to find out if the technician was arriving or not. This is simply inexcusable. I want to give Telkom my money in order to utilise their service, but it seems that they couldn't be bothered to actually do their jobs. I now have to wait until Monday 21 November for a technician, who in all probability will not arrive. Rest assured; if I had another option, I would use it. The service levels are just appalling, and the powerlessness of the consumer is sickening. Please escalate this complaint urgently so that my line can be activated. Had I received better service, I would have used Telkom as an ISP in addition to the line rental. I will definitely not do so now. Try to convince me otherwise.</p>