Telkom Technicians Don't Pitch

<p>Escalation 923452</p> <p>Landline number ********** </p> <p> </p> <p>I previously waited two weeks for a voice line. Two separate appointments were missed without any notification. Eventually it was installed. I now just need a conversion to an Adsl line, and the appointment was set for 1 December (today). Unbelievably, the technician AGAIN failed to attend to my installation. This is the third consecutive time that an appointment was missed. Again, it's a ten minute job at the exchange box, because I chose the self install option. This is seemingly beyond Telkom. I despise them with all my being, and my dealings with them have left me absolutely appalled at their level of service. When the call centre attempts to contact the technician, he doesn't answer his phone. Neither does his manager. How on earth do you run an organisation like this? From my initial voice order to now has been three weeks. This is unacceptable and I expect it to be resolved tomorrow. Conservatively, I've contacted the call centre around 30 times in the past three weeks. Absolutely unacceptable service levels. I can't wait for fibre. Hopefully it puts Telkom out of business, so that effective service providers can take over. </p>